This is great, is anyone doing anything about it?! 5 DAYS. The solution given by helpline is to TAKE A DAY OFF WORK so engineer can tell me that everything is okay on my side. I'm an IT guy myself, it was working for over a year but they say check the cables. I did obviously and restarted and reconfigured. It is not an issue on my side. When will NOW TV do anything about it?! I'm in Reading by the way.
As mentioned by @redchiz1 you need to contact NOW directly as this is a customer forum and only other customers like you and me will post.
We are simply customers on this thread.
It’ll be an issue with OpenReach, doesn’t help that NOW are fully reliant on them for maintaining the network.
If it as network issue outside your home then Openreach may not need to attend, but ISPs generally ask you to be available in the event that they do need to check anything at your end.