No internet connection

[Anonymous User]

I was watchin Netflix yesterday Mornin then the internet jst stopped workin my router had 2 green lights and the internet light was orange I rang Nowtv customer service and explain what happened they told me to do the usual checks a said done 4 times (I actually counted aswel) they said that ok I see its not your side were the fault is it’s else were we will book and engineer will take 3-5 working days that’s to long to wait especially when my kids go crazy coz they can’t watch youtube, I’ve had my router off since and switched it back on about an hour ago hoping it will work (massive fail) so still have no internet anyone else waited this long?

[gavs82008]

@Anonymous User @Anonymous User 

The broadband team free from number is found on the link below. Give them a call to get a resolution.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

• Hi my intermet  went off4 days ago i have 2 green lights but i have no internet light. I have reset the the box 6 times still the same. 

[Anonymous User]

Did you get it fixed?

[Anonymous User]

Internet is down again in rutherglen Glasgow.

This is happening alot. 

[gavs82008]

@Anonymous User 
Call the broadband team in the morning. As NOW are fully reliant on OpenReach from maintaining the network.

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expected

The link will also take you to a line status checker. Could be a fault with the line.

[Anonymous User]

Hi I'm in crewe and I have not interenet for 2 and 1/2 weeks  now 

[gavs82008]

@Anonymous User 

Have you called the broadband team? Nothing connection wise will get sorted on this forum.

[Tch]

The same thing has happened to us today. Turned router on but got no internet connection & middle light is orange. Phone line works .

[gavs82008]

@Tch 

Replied to the thread you started.

https://community.nowtv.com/t5/Setup-Performance/Is-Now-Broadband-down-in-Lincolnshire/m-p/592444#M1...

[NowAB]

We don't have internet connection and it's some time up and down.

I try to reach the customer care but I didn't received any update from them