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My phone line is not working. How do I arrange an engineer

My phone line is not working. How do I arrange an engineer to fix it.

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Legend 5
Legend 5

Re: My phone line is not working. How do I arrange an engineer

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

While signed in, follow the path for broadband issues, and you will be offered a telephone number you can call for broadband issues.


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Advocate

Re: My phone line is not working.

Been through all the options, ending up by clicking "Live chat".  I am then transferred to a blank page that eventually comes up with the message  "A website is slowing down your browser.  Want to close it?".   I've followed this process at least six times with the same result.  My broadband connection is fine but the landline is not working.  Cannot call out, cannot call in from my mobile.  I cannot find a helpline number anywhere on the website.

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Advocate

Re: My phone line is not working. How do I arrange an engineer

Well, sorry but that doesn't work.  No phone number appears.

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Legend 5
Legend 5

Re: My phone line is not working. How do I arrange an engineer

@JohnLy 

 

Phoning Difficulties

 

NowTV Broadband customers only should be able to ring NowTV, about broadband issues only, on the contact number they can find in My Account/Orders & appointments.

 

Free from your landline, but if that is not available, try from a mobile.

 

Live Chat Difficulties

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


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Advocate

Re: My phone line is not working. How do I arrange an engineer

Hi Having problems with my landline, intermittent fault with noise on line.

How do I contact Now TV?

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Legend 5
Legend 5

Re: My phone line is not working. How do I arrange an engineer

@Bobolink 

 

Read the prior post from me, directly above yours, where you will find your question answered.


If my posting answered your question, please click ‘Accept Answer’
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Re: My phone line is not working. How do I arrange an engineer

I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.

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NOW TV Team
NOW TV Team

Re: My phone line is not working. How do I arrange an engineer


@Isadora wrote:

I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.


Hi @Isadora  

 

I'll send you a PM now for the number to call to get this Home Move sorted. You'll find a wee notification up at the top right hand corner with the message in there 🙂

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Advocate

Re: My phone line is not working. How do I arrange an engineer

New phone number Is also a dead telephone number.

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