27-05-2019 16:49
My phone line is not working. How do I arrange an engineer to fix it.
27-05-2019 18:17
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
While signed in, follow the path for broadband issues, and you will be offered a telephone number you can call for broadband issues.
30-09-2019 16:36
Been through all the options, ending up by clicking "Live chat". I am then transferred to a blank page that eventually comes up with the message "A website is slowing down your browser. Want to close it?". I've followed this process at least six times with the same result. My broadband connection is fine but the landline is not working. Cannot call out, cannot call in from my mobile. I cannot find a helpline number anywhere on the website.
20-07-2020 10:17
broardband is working fine but landline phone no dial tone no calls in or out phone is fine tried in next doors phone line all is good need help
20-07-2020 10:24
Hi
I am in Taunton,Somerset and my phone line is not working, will not call out or take incoming calls.
How do you make contact to NOWTV. the autobot on live chat is useless
20-07-2020 19:33
@Anonymous User @Anonymous User
The answer is above, in this thread.
But to save you searching for it, a whole page back, try this link:-
30-09-2019 16:54
Well, sorry but that doesn't work. No phone number appears.
30-09-2019 22:40
@Anonymous User
Phoning Difficulties
NowTV Broadband customers only should be able to ring NowTV, about broadband issues only, on the contact number they can find in My Account/Orders & appointments.
Free from your landline, but if that is not available, try from a mobile.
Live Chat Difficulties
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>
29-01-2020 12:25
I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.
29-01-2020 12:30
@Anonymous User wrote:
I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.
Hi @Anonymous User
I'll send you a PM now for the number to call to get this Home Move sorted. You'll find a wee notification up at the top right hand corner with the message in there 🙂