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Anonymous User
Not applicable

My phone line is not working. How do I arrange an engineer

My phone line is not working. How do I arrange an engineer to fix it.

21 REPLIES 21
RoyB
Legend

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

While signed in, follow the path for broadband issues, and you will be offered a telephone number you can call for broadband issues.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Been through all the options, ending up by clicking "Live chat".  I am then transferred to a blank page that eventually comes up with the message  "A website is slowing down your browser.  Want to close it?".   I've followed this process at least six times with the same result.  My broadband connection is fine but the landline is not working.  Cannot call out, cannot call in from my mobile.  I cannot find a helpline number anywhere on the website.

Anonymous User
Not applicable

broardband is working fine but landline phone no dial tone no calls in or out phone is fine tried in next doors phone line all is good need help

Anonymous User
Not applicable

Hi

I am in Taunton,Somerset and my phone line is not working, will not call out or take incoming calls.

How do you make contact to NOWTV. the autobot on live chat is useless

RoyB
Legend

@Anonymous User @Anonymous User 

 

The answer is above, in this thread.

 

But to save you searching for it, a whole page back, try this link:-

 

https://community.nowtv.com/t5/Setup-Performance/My-phone-line-is-not-working-How-do-I-arrange-an-engineer/m-p/508817/highlight/true#M3702

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Well, sorry but that doesn't work.  No phone number appears.

RoyB
Legend

@Anonymous User 

 

Phoning Difficulties

 

NowTV Broadband customers only should be able to ring NowTV, about broadband issues only, on the contact number they can find in My Account/Orders & appointments.

 

Free from your landline, but if that is not available, try from a mobile.

 

Live Chat Difficulties

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.

Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:

I am trying to Inform now tv of my house move the telephone number they have listed Is dead the live chat Is not live but a robotic ticky boxes that do not Include house moves so then you get the robot saying It doesn't know, so I will have to cancel now tv ..... don't think I'm missing much anyway.


Hi @Anonymous User  

 

I'll send you a PM now for the number to call to get this Home Move sorted. You'll find a wee notification up at the top right hand corner with the message in there 🙂