Internet goes down

[Sg1]

Every night this week my internet has gone down all within an hour or so takes about 10/20mins to get it working again do all the checks ect says it can’t be fixed and to call but then all of a sudden it will start working again anyone else have this??

[gavs82008]

@Sg1 

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status