Phone line down - 87 year old vulnerable customer

[LSpencd]

Hi,

my 87 year old vulnerable mother has had her phone line go down - we know this because her lifeline alarm has told us - your website says her line is working. But it isn’t. 

Please advise how this can be address urgently. 

[gavs82008]

@LSpencd 

By calling the broadband team. See link for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Problem with your line?

It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.