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Lollie
Advocate

Signal problem bb7 area

Us anyone in the bb7 area experiencing signal problem checked my line and says all OK but lights on hub are faint? Thanks

2 REPLIES 2
chilli2
Elite 2

Now is an internet service, and a streaming tv service.

 If you have signal issues with your tv then check here https://www.freeview.co.uk/corporate/platform-management/planned-engineering-works

if this is on your mobile phone then check your phone company's website.

RoyB
Legend

@Lollie 

What signal - broadband?

I don’t think the hub lights brighten and dim according to the broadband signal though - as far as I know, they are binary on/off.

So faint lights would indicate a problem with the mains - are your house lights dim also?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.