Engineer sudden show up

[Foto]

Today an engineer sudden show up and ask if my broadband connection have some problem. He then change the socket for me. Is that normal?

[schnapps · Accepted solution]

Hi @Foto 

Is today your live activation date with NOW Broadband and you was on a "Self install" where maybe the BT Openreach Engineer picked up a fault during the street cabient testing and needed to swap out the BT Master telephone socket (this happened to my Dad).

Or was it a visit out of the blue ?

[Foto]

My activation date was about 2 weeks ago and was a ‘self install’. Exactly as you said, he said they picked up some fault during a testing so they show up to fix it and at the end he replaced the old socket with a new one. I was a bit curious so I want to see if anyone had experienced this before. Thanks for your reply.

[schnapps]

Hi @Foto 

With my Dad the BT Openreach Engineer knocked on his door the same day his NOW Broadband "Self Install" activation date happened.