Engineer sent 8th March , new router not arrived !?

[Abster]

Does anyone know how I can get hold of someone to chase our new router ? The engineer visited 8th March and ordered us one due to pore performance but we still don't have it . Absolute pain as 2 of us work from home.

Thanks 

Abby

[Jayach]

You had better contact Now, as the engineer would, presumably, be from Openreach, and they could maybe suggest the router is faulty, but they certainly can't order one.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Abster 

The router is normally delivered by Royal Mail and you should have got a tracking number for it?

Best to call the broadband team using the post from @Jayach