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Anonymous User
Not applicable

‎20-08-2019 13:12

Engineer Confirmation Text Message Issue

Hi there, 

 

I have received numerous texts requesting me to respond with YES or NO to confirm my engineer appointment tomorrow however i am unable to respond. I receive undeliverable responses.

 

i have read previously that if there is no response the appointment will still go ahead. Just want to make sure this is correct as I have been issued a few texts now? 

 

Thank you 😊 

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3 REPLIES 3
Anonymous User
Not applicable

‎03-11-2019 11:30

Hi

I am having the same issue!

Are you able to confirm that the engineer visit did go ahead anyway, as scheduled.

Thanks

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Anonymous User
Not applicable

‎03-11-2019 15:52

In response to Anonymous User's comment
Hi there,

Yes, they arrived on the scheduled day anyway!

Thanks,
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gavs82008
Legend 5
Legend 5

‎04-11-2019 8:17

In response to Anonymous User's comment

@Anonymous User 

 

For peace of mind call the broadband team on 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
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