07-05-2023 10:22
My broadband keeps losing connection!
Every day and throughout its losing connection. Can be in the middle of watching Netflix and next thing pops up connection lost please check!!! My son will be doing his school work then surprise no Internet.
I haven't have it a year yet and its just useless.
How many times have I got to keep unplugging and waiting for it to connect!
Has anyone else experience this?? Do I have a faulty hub?
On my mobile it comes up "connected but no Internet".
07-05-2023 11:30
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
07-05-2023 14:51
Certainly getting the issue today, keeps disconnecting, team want to send an engineer (BT) although I have had all the boxes and cables replaced since the last time, also slow than the guaranteed speeds, on all the independent speed checkers, yet fine according to NOW thankfully rare, might be just heavy traffic due to weekend.
07-05-2023 15:43
BT, in the guise of Openreach, will test your connection from your BT Master Socket all the way back to the cabinet you are supplied from.
Its entirely possible that there is a fault in that part of the chain back to Now.
07-05-2023 17:21
Hard reset, unplugged the power supply to the router, seems to have cleared the problem.
07-05-2023 17:22
Letting someone know you are having similar issues, is not worthy of a new thread, as I had already called support.
07-05-2023 17:31
@Shardlake wrote:Letting someone know you are having similar issues
It wasn't obvious that that was what you were doing, it seemed as if you were also asking for support.
07-05-2023 16:40
Probably better to start your own thread, rather than jumping in on someone else's.