Broadband speed is dropped down

[KevLeung]

The guarantee minimum speed of my broadband is 19Mpbs, but the speed is dropped to around 6Mpbs recently. 

I tried to follow the instructions to check the problem online, but it said can't fix the problem on line. 

[gavs82008 · Accepted solution]

@KevLeung 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status