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Broadband hub delivery

Hi, I've recently signed up to Now Broadband & the router was sent out but I was not in when they attempted to deliver it. They have said I need to contact you to arrange for it to be redelivered. Can you help?

Elite 3

We are just other users like yourself. (well you will be when you get your router)

I would have expect the courier company to attempt redelivery, did they not leave a card?

Still call now and see what they say.


Legend 5
Legend 5


The router is delivered by Royal Mail. So you should be able to go to the nearest collection point. 

FYI that I do not work for NOW, just a NOW customer trying to help


In what you wrote, who are ‘they’, and who do you think ‘you’ are?

As we are all just customers like yourself here, so can’t arrange for your delivery 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

Sorry, new to all this, thought I was posting directly to NOW Support, when I realised I tried to delete the post but it wouldn't let me. Thanks for the replies though 😊