07-09-2021 24:20
My broadband was supposed to activated on August 31, but the internet light on middle of the broadband never comes on which means I spent the whole week without internet. The engineer booked never arrived. Even though I make phone call everyday, but no one gives me a real solution! I can't even see my order in order&appointment now. The worst thing is that the payment was made on the 3rd of September!
07-09-2021 24:27
By the way, My hub is never detected when I run the tests described on the website. When i When I enter the 192.168.0.1 all I see is disconnect.
07-09-2021 10:26
@Anonymous User
Not much I can suggest to be honest, apart from, keeping pestering the broadband team until you get an answer.
Could be a fault with OpenReach not setting things up properly.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint: