14-05-2021 14:01 - edited 14-05-2021 14:04
Hi,
I just moved into a property, and the previous residents were using Virgin Media, so the property might not have had an Openreach working connection for quite sometime. Nevertheless, there are 2 openreach sockets inside the property already, so it's not that the line has never been there. The property is not a new build (it's a period house in North London, so not a remote area at all).
Solved! Go to Solution.
14-05-2021 16:44
@Anonymous User @gavs82008
Hi Andrea
It seems to me, from reading your post, that you're being strung along by OpenReach and kept in the dark by NOW, and possibly being treated like a mushroom.
If I were you I would have an exploratory word with Virgin, just to see what they can do for you and how quickly they can do it. And if the term with Virgin sounds good then give OpenReach a deadline, i.e. if you don't get your service by a certain date then you are moving on. If that doesn't put a fire under OpenReach then nothing will.
Good luck
UK Bob
14-05-2021 15:20
@Anonymous User
The problem is that NOW are relying on OpenReach to support and set up the broadband. If OpenReach cannot do that then there is no broadband for NOW customers.
All I can suggest is to keep pestering the broadband team and hopefully that it gets resolved.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
14-05-2021 16:44
@Anonymous User @gavs82008
Hi Andrea
It seems to me, from reading your post, that you're being strung along by OpenReach and kept in the dark by NOW, and possibly being treated like a mushroom.
If I were you I would have an exploratory word with Virgin, just to see what they can do for you and how quickly they can do it. And if the term with Virgin sounds good then give OpenReach a deadline, i.e. if you don't get your service by a certain date then you are moving on. If that doesn't put a fire under OpenReach then nothing will.
Good luck
UK Bob
14-05-2021 18:28 - edited 14-05-2021 18:29
Thanks a lot @gavs82008 and @ukbobboy for your answers. I will do as you say, which seems the best option. If Openreach don't give me an engineer appointment date by the next NOW update from 2nd line support which is due on the 20th, I'll consider having a word with Virgin then.
Thanks again,
Andrea