Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- NOW Community
- Setup & Performance
- Speed and connection issues
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Follow discussion
- Subscribe
- Mute
- Printer Friendly Page
KrisieP
Advocate
01-10-2023 15:00
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Speed and connection issues
Hi All,
My speeds are lower than what they use to be, earlier this year i was acheieving 38mbps down and around 6 to 7mbps up, i'm only getting 25mbps down and 3.7mbps up to the router now.
My guaranteed download speed is 18mbps so trying to explain this to the nowtv staff is pretty much impossible which is incredibly frustrating.
My router stats are as follows;
| Broadband Link | Downstream | Upstream |
| Connection Speed (Kbps) | 24998 | 3695 |
| Line Attenuation (dB) | DS1:23.1 DS2:62.8 DS3:90.3 | US0:9.6 US1:50.7 US2:0.0 |
| Noise Margin (dB) | DS1:14.1 DS2:14.1 DS3:0.0 | US0:8.3 US1:8.3 US2:0.0 |
and from https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct
The info is as follows.
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)
| 30 | 20.7 | 4.3 | 2.7 | 18 | Unavailable | Available |
| 29.3 | 18 | 4.3 | 2.4 | 13 | Unavailable | Available |
| -- | -- | -- | -- | -- | Unavailable | -- |
| -- | -- | -- | -- | -- | Unavailable | -- |
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
| 330 | 50 | -- | Available | -- |
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
| Up to 8 | -- | 5.5 to 12.5 | Available |
| Up to 8 | Up to 1 | 5.5 to 12.5 | Available |
| Up to 5.5 | -- | 4.5 to 8 | Available |
| 2 | -- | -- | Available |
| 2 | -- | -- | Available |
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability DateWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate
| Up to 8.0 | -- | 5.5 to 12.5 | Available |
| Up to 5.5 | -- | 4.5 to 8.0 | Available |
| Up to 2 | -- | -- | Available |
Other Offerings Availability DateVDSL Multicast
| Available |
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
| N |
| Y |
| N |
FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Thank you for your interest
If someone could help me understand the best way to tackle this and what my stats mean exactly i would be very grateful.
Thanks
1 REPLY 1
Jayach
Elite 3
01-10-2023 16:01 - edited 01-10-2023 16:03
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Firstly, thanks for realising what download speeds actually mean, so many posts on here are simply people who have Wi-Fi problems.
However, to get to your query. The SNR figures suggest your line may be capable of a higher speed but the question has to be asked why DLM has set them so high. (I do find the Now router's method of splitting the figures into 3 "bands" confusing)
It is possible that there is some degradation of the aging copper infrastructure to your home, but as you are achieving more than your guaranteed download speed, Now will be reluctant to call Openreach out. (as you have found)
You are also way above the "handback" figure for your line so Openreach will be unlikely to carry out any major repairs to the copper, as it should be redundant soon.
Have you any idea when you should be getting FTTP in your area?
Related Content
