Account went live but no internet

[Beegee]

I signed up and received my hub within good time. It stated on my order no engineer needed. My go live date was today. I got a call this morning from an open reach engineer saying they needed to access my property however I had not received any correspondence that this was the case nor they an appointment had been booked. I called the call centre earlier to be told no engineer was needed. Later today I get a message saying the the engineer had completed his visit.  

fast forward and I checked my status on my account, it’s apparently live. I plugged my hub in and have a power light and wireless showing green but no internet. This is with all sockets in the apartment. Is this an open reach issue or now and how can I get it sorted asap?

[redchiz1]

Sadly this community does not get any direct support from NOW staff, try the complaints number: 0800 759 1213

[Jayach]

The only socket you should be using is the master socket and preferably, for testing, the test socket.

I would have had the router in the socket before the engineer connected you, they can then tell if it is all working.

But yes in the position you are now in all you can do is report it to Now.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Beegee 

As mentioned by @Jayach and @redchiz1 you need to call the broadband team again. We are just customers like you so wouldn’t be able to help much.

[Anil]

Hi Beegee, 

Even we are facing same issue.

How your NOW broadband issue got resolved ? Was the issue with openreach or NOW ?

Thank you  

[RoyB]

@Anil 

@Beegee Is likely to have been a single-issue poster, and be long gone.

But if you have, or think you have, the same issue as him, then follow the good advice above that was given to him, and get in touch with Now Broadband thuswise.

[Beegee · Accepted solution]

Hi @Anil 

unfortunately had to get an engineer out to assist before I was able to go live. It was an openreach issue.  Best to contact them and book.

[Anil]

Thank you.

Even we have booked an appointment with the engineer 

[JT3]

Hi Beegee, 

how long did you wait for the engineer visit?

[Hot-Dog]

I got same problem. But I got no answers. Y did I switch.