21-03-2015 13:39
Solved! Go to Solution.
21-03-2015 17:53
@Anonymous User wrote:
Yeah it's entertainment pass but I can't watch anything just the sky films appears nothing else.
Hi @Anonymous User
Entertainment is not available on Youview at the moment due to a software limitation in the base Youview software. NowTV have no control over this software limitation and so they need to wait for Youview to make the necessary developments in order to make entertainment available.
As the post you marked as the solution actually wasn't the accepted solution can you remove the solution Mark and place it on the appropriate post.
You can remove the solution by by selecting the options tab on the appropriate post and selecting "not the solution"
@Anonymous User As far as getting a refund goes now TV might be able to do this for you as long as you haven't used the pass to watch any entertainment content yet. I have copied in a member of the now TV staff on this post. Hopefully a member of the now TV team will respond shortly.
21-03-2015 13:50
25-10-2015 12:18
i have remove all devices from my account when i go to watch a film it should auto come on but it keep saying u have reach ur mounthly allowance and not giving me the option to add any divice what should i do ?
25-10-2015 12:28
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
28-05-2016 21:30
tried all of these..its saying unauthorised when i try and watch a film but was working fine up to today
31-05-2016 15:48
Hi @Anonymous User,
Thanks for posting.
Can you elaborate when you say "tired all of these?"
Can I ask you to try unplugging all other devices from the TV and try with only the Youview box for me?
Thanks
Simon
NOW TV Team
21-03-2015 13:54 - edited 21-03-2015 13:56
@Anonymous User wrote:
Hi I have a talk talk box and I have tried now tv on it and I can't play any movies just keeps saying subscribe which I did yesterday. Why cant I wat h anything.
Hi @Anonymous User
Can you please try the following troubleshooting steps
Go to the device management section in the Youview settings menu and perform an update of the Youview box software and on demand players. After this attempt to watch something through the now TV app on the box
If this does not work
Unplug your Youview box at the mains, wait 30 seconds and plug it back in again when you bring your box out of standby it will go through a complete reset. When the box is up and running again try watching something through the now TV app on the box.
If neither of these steps work please post back with your box model number You should be able to find this info in the system/device information section in the settings menu on your Youview box.
Hope that helps
PS also see @Andy 's Post above. We meet again, Andy you always mentioned me just as I am posting
21-03-2015 14:37
21-03-2015 14:51
@Anonymous User wrote:
Hi I have tried both of your digestions but it doesn't work here is my model number DN360T.01.02.P
I have never had this problem with Netflix.
Hi @Anonymous User
The fact that you've tried the netflix player on your Youview box and that works means that your box has an active Internet connection.
I am going to take the information you have given me and doublecheck how to access maintenance/recovery mode for your box model
Warning recovery mode has a set of very powerful tools, which should only ever be used as a very last resort and using them can in fact be dangerous. You should never turn off your Youview box accidentally or otherwise. While it is performing one of the maintenance/recovery tasks. Doing so could break your Youview box beyond repair. You have been warned.
In the meantime can you please confirm for me. The following
21-03-2015 14:59