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Anonymous User
Not applicable

‎04-01-2015 24:07

Sorry an unknown error occurred. Please reenter your username and password

I'm trying to sign into my new Now TV (Roku) set top box and can't get beyond the username and password. I get the following unknow error: "Sorry an unknown error occurred. Please reenter your username and password"

 

I'm connecting using an exisiting account and my account works on other devices.

 

I've tried resetting my password and that doesn't fix it (during chat with Now TV rep) and I've even waited until 12 hours after reset.

 

It doesn't make a difference if I use UPPERCASE usernaem or lowercase.

 

Doing a Hard reset on the device doesn't work either (holding reset pin down until it reboots after 15 seconds).

 

Could you please help (already tried password reset and device reset)

 

 

30 REPLIES 30
Anonymous User
Not applicable

‎18-08-2015 12:15

Hello community, a can't put my NowTv back on will not let me buy passes its keeps coming up saying that my details are wrong but a managed to change my email but doesn't come up saying that it had changed ..A have posted his throughout NowTv's forums does anyone have any ideas ??
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