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Anonymous User
Not applicable
‎23-01-2017 13:35

Can't sign in to now TV on my lg tv

I can sign into the app on my laptop and mobile phone but can't on my tv. Just keep getting message saying username and password not recognised tried many times without success
0
12 Replies
caseyb1993
Legend 5
Legend 5
‎23-01-2017 14:25

@SeeMoreDigital @commanda6 @4268

 

Can you guys/ladies recommend anything? 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
SeeMoreDigital
Legend 5
Legend 5
‎23-01-2017 14:34

In response to caseyb1993

Ey @caseyb1993,

 

Sorry to hear you're having problems @Anonymous User. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's your LG televisions 'Model/Type' number and 'Software Version' number?
    [Which can be found via: Support '?' -> Product/Service Info.]
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
    [Which can be found via: Support '?' -> Initialization of App]
  • How is your LG television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?
  • Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

 

Cheers

Anonymous User
Not applicable
‎23-01-2017 19:14

In response to SeeMoreDigital
Hi I am an existing Nowtv subscriber and have been fir 5 months without issue on my lg tv. The issue started 2 days ago and I can't fix it but all other apps on my tv work perfectly Netflix, 5 on demand, amazon etc.
The now tv version in top right of screen is 2.13.3 the app works perfectly on my iPhone.
My tv is only 6 months old LG60 4K ultra.

Thanks
0
Anonymous User
Not applicable
‎23-01-2017 19:14

In response to SeeMoreDigital
Hi I am an existing Nowtv subscriber and have been fir 5 months without issue on my lg tv. The issue started 2 days ago and I can't fix it but all other apps on my tv work perfectly Netflix, 5 on demand, amazon etc.
The now tv version in top right of screen is 2.13.3 the app works perfectly on my iPhone.
My tv is only 6 months old LG60 4K ultra.

Thanks
0
SeeMoreDigital
Legend 5
Legend 5
‎23-01-2017 19:39

In response to Anonymous User

Are you able to answer my questions please @Anonymous User?

0
4268
Legend 5
Legend 5
‎23-01-2017 17:38

@Anonymous User try updating your TV software. Let us know what version of the app you have on it.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0
Anonymous User
Not applicable
‎23-01-2017 19:14

In response to 4268
My tv has the latest software and now tv is version. 2.13.3

Thanks
0
4268
Legend 5
Legend 5
‎24-01-2017 16:45

To be fair @SeeMoreDigital he has answered most.
@Anonymous User can remove the app and readd it? Assuming that you have not already tried that.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0
SeeMoreDigital
Legend 5
Legend 5
‎24-01-2017 16:57

In response to 4268
@4268 wrote:
To be fair @SeeMoreDigital he has answered most.
@Anonymous User can remove the app and readd it? Assuming that you have not already tried that.

There are still a few questions I'd like answered, such as: -

  • The LG televisions exact model number (there's no such model as an LG60).
  • The LG televisions software version. 
  • How the LG television is connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

If the televisions software is not up-to date or has become corrupt, deleting and re-installing the NOW TV app most probably wont help.

 

 

Cheers

0
Anonymous User
Not applicable
‎24-01-2017 22:44

In response to SeeMoreDigital
The tv is connected wireless not Ethernet. The tv software is completely up to date. All other apps and software on the tv work fine and up to 2days ago so did the nowtv app, now it just keeps saying my e mail and password are not recognised.
The tv model is LG60UF850v.

Thanks
0
SeeMoreDigital
Legend 5
Legend 5
‎25-01-2017 15:10

In response to Anonymous User
@Anonymous User wrote:
... now it just keeps saying my e mail and password are not recognised.

Your email and password. When logging into the NOW TV service, I suspect you're using the wrong 'Username' Smiley Surprised

0
Anonymous User
Not applicable
‎20-02-2017 12:50

In response to Anonymous User

@Anonymous User a lot of black now tv box users just had this issue, turned out to be a problem with 'special characters' (+, %, etc) in the password (as found by user Vyeking).

 

We were able to login after changing our passwords so that they didn't use special characters, have you tried this?