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Anonymous User
Not applicable

‎15-08-2016 17:00

Login problems

I am unable to Login on my Roku3 box. I have changed the password and double checked but it keeps stating username/password are incorrect.

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4 REPLIES 4
caseyb1993
Legend 5
Legend 5

‎15-08-2016 21:34

@Anonymous User Just to be clear, is your account fully set up?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎16-08-2016 4:41

In response to caseyb1993's comment

Yes my account is two years old. It has just stopped working on my Roku 3 box. I can login fine via my laptop.

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Anonymous User
Not applicable

‎16-08-2016 8:51

In response to Anonymous User's comment

 

this appears to be a recurring issue now with the Now TV app on the Now TV box as i  and others appear to be stuck with this issue now

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Simon-J
Community Manager
Community Manager

‎16-08-2016 16:09

In response to Anonymous User's comment

Hi @Anonymous User,

 

Thanks for posting.

 

Would you be able to let us know who provides your Internet? 

 

If you use a VPN or some kind of cloud network you could experience problems connecting to NOW TV.

 

Thanks

 

Simon

NOW TV Team 

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