06-11-2015 21:24
22-12-2015 19:07
18-12-2015 19:24
@Anonymous User wrote:
Due to nowtv upgrade some of us are experiencing a tiny screen Nowtv have said they are working on it ! Truth is they don't care and nothing is being done I've cancelled my direct debit I suggest every one does like wise
Can you be more specific?
What down-grade. What device are you using to view Now TV on?
23-12-2015 9:40
26-12-2015 10:15
Hi @Anonymous User,
Thanks for getting in touch with us here a NOW TV.
I'm very sorry for the inconvenience this has caused. We are working hard with Roku to try and get this issue resolved as soon as possible.
This has been passed on to our tech team to investigate further.
Thanks,
Karl
NOW TV Team
26-12-2015 12:07
OK well after hearing 'we're working on it' for the last several weeks with absolutely no progress I'm binning the Now TV movie subs because I haven't watched a movie on the channel for weeks.
I'm so disappointed with your terrible customer service, before this happened if there were ever any problems with viewing I'd get a message to say that you would refund my subs but with this (which is a real problem) there's been no offer of a refund and getting any information from you about when we can expect service to resume normally has been pretty much impossible.
Absolute rubbish guys, seriously you need to sort out your customer service and make it easier for people to 1) find out what's going on and 2) get in touch with you to get a proper answer.
The time I get in touch with you on live chat (which I still have the chat log) was so painful because the rep didn't have a clue what was going on I really felt guilty for troubling him, and then after promising someone would email me to help answer my questions within 48 hours I never heard from anyone ever again.
23-12-2015 9:44
20-12-2015 24:38
22-12-2015 18:06
26-12-2015 1:21
27-12-2015 16:25
Hi @Anonymous User,
Thanks for getting in touch.
I'm sorry for the inconvenience this has caused.
Can you please let us know if you are connecting with a HDMI cable or an AV cable?
We are working with roku to get this resolved as soon as possible.
Thanks,
Karl
NOW TV Team