06-11-2015 21:24
19-12-2015 20:09
Given that there's been no further posts about the '1/4 screen' problem. Has Roku's latest software version 7.0 Build 9044 (released Tue 15 Dec 2015) solved this issue?
19-12-2015 23:16
Nope 😞
Renewed subscription tonight, got the 1/4 screen problem, manually upgraded to build 9044 after seeing your post and there is no improvement.
23-12-2015 14:00 - edited 23-12-2015 14:02
Hi @Anonymous User and @Anonymous User,
Sorry for the inconvenience this has caused.
Can you please let us know if you are connecting to your Roku Box by HDMI or AV cable?
We are currently looking into this issue when using an AV cable with Roku, and we are trying our very best to get this resolved as soon as possible.
I am very sorry for the delay and any inconvenience this has caused.
Thanks,
Karl
NOW TV Team
23-12-2015 14:27
Hi Karl,
I'm using the AV cable as it's my only option.
FYI - Roku model LT 2400X.
Thanks,
Jon.
24-12-2015 17:38
Hi @Anonymous User
Thanks for getting back to us, very sorry for this. As mentioned we're looking into this as we speak with the tech team. When we have an update we'll be in touch. Keep an eye out on your inbox for when this e-mail arrives.
Cheers
Ranj
NOW TV Team
23-12-2015 17:53
18-12-2015 8:20
18-12-2015 8:43
18-12-2015 18:53
22-12-2015 10:41
Hi @Anonymous User,
Is the picture in the top left hand corner?
And are you using a Roku Box?
If you are connecting via HDMI cable, please change the picture resolution on the box itself to 720p.
We look forward to hearing from you.
Thanks,
Karl
NOW TV Team