17-10-2020 9:34
New to Now TV and using player on Windows and Now TV Stick. Nothing is showing up on "MyTV" when I choose it from on demand, or start watching it on the player. What am I doing wrong/not doing?
Thanks.
17-10-2020 9:55
Hi @Anonymous User
Sounds like it's a bug or glitch that is account related.
I don't use a PC for watching NowTV, but when using my Tablet NowTV App or my NowTV Boxes, when i go to the My TV button and add to Watchlist the content in question gets added under my Watchlist section within 5 minutes and if i play any content it automatically uploads to my Continue Watching section again within 5 or 10 minutes.
If you can't resolve it or no other forum members have any ideas, then jump over to live chat for further assistance.
Sometimes i find My TV a little flaky and now and then if content is lost in these two folders after a day or two they reappear without any input my end.
Give me a shout if you need a link for NowTV live chat.
17-10-2020 10:03
Hi @Anonymous User
Here's a link to reach live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Should the green chat button not open on the link page above, then try a different internet browser or another device with a browser on it.
17-10-2020 10:08
Hi @Anonymous User
I just tried adding a movie from the NowTV website using MS Edge by clicking on the Add to My TV button and it was added to my account under Watchlist within seconds, so i don't think the problem is widespread and must be something your end or a glitch with My TV on your account.