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Advocate

Can't Log into account

Hello!

 

I'm logged into NOW TV on my phone and it works just fine but I've just downloaded the app on my laptop and whenever I try to log in it comes up with "Something's not right. Wait a moment or check nowtv.com/status" for updates... which I have done but it still wont work. Any thoughts/solutions? Thank you!

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Newbie

Re: Can't Log into account

Getting same fault yet you posted this nearly a month ago did anyone reply or did you find a fix or just give up?

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Mentor

Re: Can't Log into account

Where did you install teh app from? 

 

Was it the app store? Or the download fromt eh wbsite. 

 

I get teh same from the installed version on the App Store. Can't even install the downloaded one.

 

Why do we need an app?!

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Mentor

Re: Can't Log into account

@LibbyPhilly & @Gekko  this still an issue? Can you log in on the website? Try logging in on the website first then selecting your program you want to watch. It should then just ask to open in the app. 

 

Try that?

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Advocate

Re: Log into account 623853777331 would be Splendid

Can Bobby or a member off staff, please help me acccess my account to check payments and possible errors.

 

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Advocate

Re: Can't Log into account

Yes,  we thought of giving up as communication is very limited with you , so please help me and call

our home number as promised  Kindest Regards Alan Drew

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Advocate

Re: Can't Log into account

Please ask Bobby to telephone me at home 01159395333 as we shal be happy to stay with you once our answers are confirmed.   Regards alan drew 

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Legend 5
Legend 5

Re: Can't Log into account

@Holland48 

This is customer forum. Never expect a response from Now Tv staff.

Pop onto live chat and speak to Now TV staff that way

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Plus you should NEVER put in contact information as its a breach of GDPR!

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Advocate

Re: Can't Log into account

Sorry! I’ve only just managed to sort it by some means of magic and luck 😁 I forgot that I posted this! 

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Advocate

Re: Can't Log into account

I have spoken to many members of staff regarding reading my account which includes landline & mobile callls. Would a manage contact me at home or reply to my email [email removed]

 

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