11-11-2018 11:24
I'm also having the same problem. Went through Martin Lewis site and selected an Argos voucher, I've not received any email confirmation either. I've had a webchat this morning and they asked if I had taken screenshots (doesn't sound promising does it) and basicailly been given the run around. I spoke to a gent on the phone and he said I'll get it within 60 days but kept asking if I had received and email confirmation, again doesn't sound promising.
I think we all need to take this up with Martin Lewis. I will see if I can set up my twitter account and send him a tweet.
01-01-2019 17:41
Really dissapointed with the fact that the £50 voucher was the reason I went with these ! We should all not allow this. Anyone have any ideas? Make a facebook group and shout a little?
02-01-2019 24:57
Maybe follwing the advice on this website works:
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales
13-11-2018 16:22
I haven't received my Tesco voucher either, about three months after signing up. Spoke to Now TV online chat, who said:
And: "yea we get numerous customers everyday whom get confused regarding these vouchers it isn't very clear on the comparison websites"
Bit patronising, but I am a tad confused - sure it didn't seem like a third party when I signed up - very much Now TV branded promotion. Have messaged We Gift through their contact form - https://wegift.io/contact - but not expecting a reply if I'm honest...
13-11-2018 16:33
I was told the same generic thing by online chat. It is through Now TV but fulfilled by wegift so it is their responsibility as well as far as I am concerned.
I have decided to contact the Ombudsman and any other regulatory or consumer protection services. Please anyone affected do the same as more people complaining will make it more likely to be resolved.
Also as @Anonymous User mentions twitter or contacting Martin Lewis is a good idea as well.
This is false advertising by Now TV and their claim that this is sole responsibility of wegift is ludicrous. Especially, given the fact that wegift has not responded to one single person on this forum board.
Some organizations to contact:
If anyone has additional contact information, please provide it here.
19-11-2018 14:20
I have advised NOW TV that they must inform we gift to issue the voucher once the line has been activated but the advisers at NOW TV are at a loss as to who to escalate the complaint to
20-11-2018 11:02
The email below is in reponse to me asking about the vouchers. I have replied several times saying i still have not had any info regarding them. Theses emails have been ignored.
Perhaps you could try and let me know how you get on!
[email removed]
27-11-2018 13:16
Sorted, finally.
So, I was having the same problem. Signed up for £50 tesco voucher on 20th August. Said I’d have it within 60 days, when this passed I was told within 90 days lol. This passed along with my emails to wegift who make out like they’re nowtv in their communication so I called nowtv threatening to go to ofcom and asa.
I was told to email
[email removed]
and complain to them. They emailed me within hours asking for my account number. I gave them this and this morning I’ve received my voucher in the post.
So, not a scam as I started to think but shame on you nowtv for knowing of your customers’ hassle and not actively helping us.
27-11-2018 13:21
Haha, blocking the email address another example of nowtv not helping. Nice one. Try this lol uk(hyphen)nowtv(at)awin.com
30-03-2019 18:09
@Anonymous User wrote:Sorted, finally.
So, I was having the same problem. Signed up for £50 tesco voucher on 20th August. Said I’d have it within 60 days, when this passed I was told within 90 days lol. This passed along with my emails to wegift who make out like they’re nowtv in their communication so I called nowtv threatening to go to ofcom and asa.
I was told to email
[email removed]
and complain to them. They emailed me within hours asking for my account number. I gave them this and this morning I’ve received my voucher in the post.
So, not a scam as I started to think but shame on you nowtv for knowing of your customers’ hassle and not actively helping us.