14-11-2019 16:21
when renewing my contract for broadband i was offered a free movie pass but i never received it
so i need to contact now tv, but it seems impossible, no live chat and no contact number and im pretty sure there is no email address.
how is that even acceptable for a tech company with lots of members.
so we suppose to sort out the tech issues with other nowtv members? so we arent paying them to give tech support?
14-11-2019 23:17
@Anonymous User
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>