Discount not applied

[GW]

I got an email saying a discount would be applied to my account in December.  It has not been applied and my membership has ended.  I want the membership to continue at the discounted rate promised in December.  Where do I get to chat to an advisor?

[RoyB]

@GW 

When the Community can’t help, and the Help can’t help, the following link leads you to direct contact with Now (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.

[GW]

@RoyB thanks for the advice.  I have checked that page but can't see a chat option.  Maybe it isnt available weekends?

[RoyB]

@GW 

There are two boxes on that page that say ‘Get in touch’. This screenshot shows the first, but you can use either.