I clearly can't talk to someone for help which is now becoming really annoying.
I have cinema pass and entertainment pass which both are up to date and paid for.
Was watching on entertainment pass last night no problems. This morning cinema pass does play but entertainment pass won't. says...
'Unable to complete purchase on this device, please go to www.nowtv.com/tv-passes to choose a product or offer.'
I've done that go to it shows I have entertainment still active and payment not due yet. But of course can't speak to someone about issue. Anyone else been through this? Or have any tips at all to help?
I too am having the same issue.
Bills paid up to date...
Entertainment pass bought and applied (active)...
Yet today I can't continue watching a series I've been watching all week thus far, instead I keep getting the "unable to complete purchase on this device..." error message.
I've signed out of my account.
I've checked that my bank account details match to my account details.
And still the same message.
I've rebooted my router (now tv) and I've deleted the app on my smart tv and reinstalled, logged in and still the same problem. I've even cancelled the pass as a technical fault and repurchased the pass... still not worked.
As of this morning I have the same problem! I can watch live tv, however I tried to watch a show on sky history with the same message ‘unable to complete purchase on this device’etc. I thought it was just the stick so I tried it on my phone, the same thing comes up.