Payments

[Anon20221]

I have only recently realised that a payment is being from my bank monthly from now tv, I’m assuming for an entertainment pass as it states on my statement, but the problem I have is I don’t currently have any active passes. I’ve searched on my membership and my passes and none are active. What do I do? Who do I contact? Customer support for now tv is not very helpful!

[RoyB]

@Anon20221 

That’s not a good idea for a name, as ‘Anon’ is associated with closed accounts. So you might want to change it.

Payments for Memberships that you can’t find are usually because you have a second membership with Now that you have forgotten about.

Or that you took the membership out via a third party, which would sometimes be reflected in the entry on the statement, but sometimes would still show Now.

Anyway, use this:-

https://help.nowtv.com/article/find-an-account

If all else fails, the Get In Touch box there will lead you to Now Live Chat, but make sure you go via the little ‘v’ on a green background, and not any other way.