12-03-2020 16:07
As Australia F1 has now been postponed and the rest of the season is in doubt, will there be any refund to those of us who have already bought the pass?!
i only get it to watch F1 I don’t watch any other spot that needs Sky...
12-03-2020 19:14
Not easy to find
https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/cancelling-or-renewing-now-tv-passes
Then click the arrow under 'how to get in touch'. Launch live chat from there.
12-03-2020 19:30
It looks like live chat is disabled now. Tried clicking on the button and nothing happens. Let me try from a different device......
12-03-2020 20:05
FYI: Firefox seems to suppress the live chat pop up (at least in my case). Try a different browser such as edge or chrome and follow what @Anonymous User said.
The Agent i spoke to processed the refund without hassle.
12-03-2020 19:24
Looking for the same
13-03-2020 13:55
How did you speak to somebody??? I can’t find it
13-03-2020 14:19
So eventually I found the ‘Live chat’ and after lengthy discussion the outcome was - no refund as yet, told they are reviewing the situation as it unfolds, if the season is extended weekly passes will be issued, I did point out that I paid for 21 races (already accepted that China is off the season) and that if 21 races don’t happen I want a refund accordingly, as it’s possible to do less races for less than the £198 charged...
I have asked them to Mark this on my account and now we wait! As they’ve now said the next planned race is Zandvoort that’s 3 missed...
13-03-2020 17:22 - edited 13-03-2020 17:22
Took me 3 chats to get a full refund, keep trying through their live chat
13-03-2020 17:50
I followed the help link posted in this thread and got a refund there and then. All very good. Thanks to all for information & how to.
13-03-2020 18:06
I just chatted with someone requesting a refund due to all of the uncertainty. I was told they were monitoring the situation closely, and "ideally" were not supposed to give refunds. I was told an email will be forthcoming. I have 7 days left of my "cooling off" period. If I don't hear anything by next Wednesday about their plans, I will move to a demand for a refund.
Let's see...
13-03-2020 19:06
Well done to all who got a refund. My 2nd Live chat went like the first. No refund so I'm asking the bank to get it for me. NOW TV TCs say this though:
"You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days."