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SirHaydn
Mentor

F1 season Pass Aus Postponed

As Australia F1 has now been postponed and the rest of the season is in doubt, will there be any refund to those of us who have already bought the pass?!

i only get it to watch F1 I don’t watch any other spot that needs Sky...

24 Replies
GrumpyDonkey
Scholar 2

Thet should offer a rebate/ increase in the length of pass.

Anonymous User
Not applicable

I agree, I would like to cancel and get a refund.  I would rather sign up for week passes when we know a race is going ahead.

MartyF
Advocate

I came here to ask this too. I don;t want to be paying for something I'm not getting

MartyF
Advocate

OK, so after clicking through shedloads of menus i was finally able to speak to an actual person, my pass has been cancelled and refunded - that's what you need to do 🙂

Anonymous User
Not applicable

Hi. Was there a number you called. Live chat is going nowhere for a refund.

Anonymous User
Not applicable

OK. So no refund as yet. Someone will email me back. Live chat man said the following though:

"When the races will be reschedule we will extend the duration of the offer to cover the races".

And

"So if you are paying for 2 month which you are not paying but we will extend it as well".

Anonymous User
Not applicable

I was able to get a refund through live chat. it was very easy

Anonymous User
Not applicable

I’ve just tried getting a refund through live chat but was refused. I used a credit card so I’ll try to get the money back that way. 

Samiul765
Mentor

How do you get to live chat? I cant seem to find it 😞 


Need to refund my f1 pass. Please can anyone advise?

Anonymous User
Not applicable

Not easy to find

 

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/cancelling-or-renewing-now-tv-passes

 

Then click the arrow under 'how to get in touch'. Launch live chat from there.

Samiul765
Mentor

It looks like live chat is disabled now. Tried clicking on the button and nothing happens. Let me try from a different device......

Samiul765
Mentor

FYI: Firefox seems to suppress the live chat pop up (at least in my case). Try a different browser such as edge or chrome and follow what @Anonymous User  said.

 

 

The Agent i spoke to processed the refund without hassle.

Anonymous User
Not applicable

Looking for the same 

nickolai1
Advocate

How did you speak to somebody??? I can’t find it

SirHaydn
Mentor

So eventually I found the ‘Live chat’ and after lengthy discussion the outcome was - no refund as yet, told they are reviewing the situation as it unfolds, if the season is extended weekly passes will be issued, I did point out that I paid for 21 races (already accepted that China is off the season) and that if 21 races don’t happen I want a refund accordingly, as it’s possible to do less races for less than the £198 charged... 

I have asked them to Mark this on my account and now we wait! As they’ve now said the next planned race is Zandvoort that’s 3 missed...

Anonymous User
Not applicable

Took me 3 chats to get a full refund, keep trying through their live chat

Anonymous User
Not applicable

I followed the help link posted in this thread and got a refund there and then. All very good. Thanks to all for information & how to.

 

 

Anonymous User
Not applicable

I just chatted with someone requesting a refund due to all of the uncertainty. I was told they were monitoring the situation closely, and "ideally" were not supposed to give refunds. I was told an email will be forthcoming. I have 7 days left of my "cooling off" period. If I don't hear anything by next Wednesday about their plans, I will move to a demand for a refund.

 

Let's see...

Anonymous User
Not applicable

Well done to all who got a refund. My 2nd Live chat went like the first. No refund so I'm asking the bank to get it for me. NOW TV TCs say this though:

 

"You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days."

Anonymous User
Not applicable

They are not willing to issue any refunds now. They say the 14 days cooling off is not applicable to the F1 subscription.

 

This is the current offering...

 

"We are closely monitoring developments across all F1® fixtures and will provide our NOW TV F1® Season Ticket customers with a FREE Sky Sports Week Pass for any race postponed due to the COVID19 pandemic. As these races have been postponed not cancelled, they are likely to go ahead at a later date and we will continue to keep you up to date on developments as soon as we have more information. Thank you for your patience in these uncertain times, we are doing everything we can to minimise the impact that this will have on our customers. "