As Australia F1 has now been postponed and the rest of the season is in doubt, will there be any refund to those of us who have already bought the pass?!
i only get it to watch F1 I don’t watch any other spot that needs Sky...
OK. So no refund as yet. Someone will email me back. Live chat man said the following though:
"When the races will be reschedule we will extend the duration of the offer to cover the races".
"So if you are paying for 2 month which you are not paying but we will extend it as well".
FYI: Firefox seems to suppress the live chat pop up (at least in my case). Try a different browser such as edge or chrome and follow what @Anonymous User said.
The Agent i spoke to processed the refund without hassle.
So eventually I found the ‘Live chat’ and after lengthy discussion the outcome was - no refund as yet, told they are reviewing the situation as it unfolds, if the season is extended weekly passes will be issued, I did point out that I paid for 21 races (already accepted that China is off the season) and that if 21 races don’t happen I want a refund accordingly, as it’s possible to do less races for less than the £198 charged...
I have asked them to Mark this on my account and now we wait! As they’ve now said the next planned race is Zandvoort that’s 3 missed...
I just chatted with someone requesting a refund due to all of the uncertainty. I was told they were monitoring the situation closely, and "ideally" were not supposed to give refunds. I was told an email will be forthcoming. I have 7 days left of my "cooling off" period. If I don't hear anything by next Wednesday about their plans, I will move to a demand for a refund.
Well done to all who got a refund. My 2nd Live chat went like the first. No refund so I'm asking the bank to get it for me. NOW TV TCs say this though:
"You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days."
They are not willing to issue any refunds now. They say the 14 days cooling off is not applicable to the F1 subscription.
This is the current offering...
"We are closely monitoring developments across all F1® fixtures and will provide our NOW TV F1® Season Ticket customers with a FREE Sky Sports Week Pass for any race postponed due to the COVID19 pandemic. As these races have been postponed not cancelled, they are likely to go ahead at a later date and we will continue to keep you up to date on developments as soon as we have more information. Thank you for your patience in these uncertain times, we are doing everything we can to minimise the impact that this will have on our customers. "