14-03-2020 10:39
was on live chat yesterdays 6 hours and since 8am this morning , 7 different people and still not willing to refund the f1 Pass , sold as the F1 pass for 22 live races , which they can not provide , i,m within my 7 days and they still refusing to refund me.
try every which way ever with them, nicely , court action , with my t&c, going to the bank to retrieve funds. still refusing
they know how to lose customers !!!!!!! disgraceful NOWTV
14-03-2020 10:44
have you initiated a chargeback?
14-03-2020 12:07
They were issuing refunds yesterday so maybe they have told their staff to stop doing refunds as they will lose so much money.
Agree they should refund you, this will cost them a lot of customers.
I got refunded a months sport pass yesterday in the form of a months sports pass code, so hope you get what your after !
14-03-2020 12:46
How did you get refund for sports pass? Online?
14-03-2020 14:20
They were issuing refunds yesterday so maybe they have told their staff to stop doing refunds as they will lose so much money.
I got refunded a months sport pass yesterday in the form of a months sports pass code, so hope you get what your after !
This seems to be the current approach. No refunds, no replacement vouchers, nada.