18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
11-11-2019 9:56
I need now TV contact number and not the one with 6 pound charge
12-11-2019 12:26
@Anonymous User
That one wasn’t NowTV, it was scammers.
There is no phone number for streaming problems, you have only Live Chat. And us of course, if it’s not a billing query.
If you have NowTV Broadband though, and a broadband query, then you will find the contact number under My Account/Broadband & calls/Moving home (even though you aren’t moving home, unless you are).
We’ve been asked not to give out the number in clear, as everyone who has a legitimate use for it will be able to find it as above, and everyone who doesn’t, won’t.
27-11-2019 12:14
I had a payment taken by error and have tried many various ways to contact NOW and found NO HELP_NO CUSTOMER CARE_ NO CONTACT ALLOWED_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES! Is Now a dictatorship!!
06-07-2020 16:07
Funny that...... Funny how all ways to cancel trial or ask them officially to give back the money they STOLE are cut off, Yes really funny how that happens.... Try having some morals and stop Stealing peoples money. This is the only company i know that works this way, Not smart, Evil yes.
22-07-2020 10:11
The live chat just hangs and there is no email option that I can see. That means there is currently NO support at all other than the faq section. This just isn't good enough! Covid 19 is no excuse, especially as that's been eased in the UK now. I will be making a formal complaint as soon as I'm able.
24-08-2020 17:46
Hello there, I have registered for a 7day trial, did not enjoy the experience now you have withdrawn money from my account. Can this be rectified threw cancellation and refund please.
26-08-2020 8:41 - edited 26-08-2020 8:46
@Anonymous User
As was clearly explained when you started the free trial, this turns into a continuing subscription unless you cancel during the trial period.
I am guessing you didn’t do this.
I suggest that you describe your problem in an email to customerservices @ nowtv.com, throw yourself on their mercy, and you may find they will refund you.
In the meantime, go back onto your account and ensure you cancel the pass, so things don’t get any worse.
And as an ongoing life hack, if you are asked to give your credit or debit card details in connection with anything described as ‘free’, wonder why 😛
04-09-2020 10:39
Hi I’m looking to update my card details but not allowing me to
04-09-2020 14:21
Hi I had payments come out yesterday which I forgot about which I can’t afford and wondered if I could get a refund? And cancel my subscription
07-09-2020 11:02
Im going to cancel unless I get this fixed today by a human! My Now Stick no longer works and I need another sent out to me today please? Marcus Edwards 21 Darlands Drive Barnet EN5