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Anonymous User
Not applicable

Parental Pin Number

I have forgotten the parental pin I set up when I registered - can you tell me how to reset ?

1 Solution
Simon-J
Community Manager
Community Manager

Hi there,

 

to avoid confusion we've updated the answer to this question:

 


@Anonymous User wrote:

I have forgotten the parental pin I set up when I registered - can you tell me how to reset ?


To reset your PIN:

 

1. Go to the "My Account" menu from the top of the page (you might be asked to sign in)

2. Choose "Settings & PINs"

3. Click the 3rd button in the list "Reset your PIN"

4. Enter your password

3. Choose a NEW Pin and enter the digits 

5. Click "Save PIN"

6. You're all set!

 

Note: Please remember this page is archived and you will not be able to reply to this post, to start a new post or if you have any questions about PINs post here

 

View solution in original post

97 Replies
Rich-A
NOW TV Team (Retired)

Hi PennyLou,

 

At the moment, Parental and Payment PINs cannot be reset by customers, but we can reset these for you here.

 

For this though I'll need to grab some account sensitive information. I've sent you a Private Message about this.

 

All the best,

 

Rich

NOW TV Team

Anonymous User
Not applicable

Hi Rich,

 

while setting up my account for the free 30 day trial an error occured and it was stuck on a screen stating that a payment process was in order? I refreshed the page and was able to sign in using the details of my account - but my account was not fully set up, i entered bank card details but nothing after that - now i have discovered there is a perental pin on everything and i cannot change this as i never set one up in the first place .... how do i fix this?

 

 

Anonymous User
Not applicable

HI sunburnedrelic3,

 

I have sent you a private message as it contains some account sensitive information.

 

Kind regards,

 

Henrik

NOW TV Team

Anonymous User
Not applicable

Hi

 

We have the same problem...we cannot access our account because of the parental PIN. I am quite sure we never actually set one.

 

Please advise how we fix it?

 

Thanks

 

 

Anonymous User
Not applicable

Same here I didn't set a pin! I'm almost certain.
Anonymous User
Not applicable

Hi Jadex,

 

You must set both these pins in order to use the service.

 

Have you tried signing into the My Account screen on a PC or Laptop and setting the parental pin to off?

 

You would need your pin to do this, it may be the same as the payment pin you set.

 

Thanks,

 

Si,

 

NOW TV Team.

Anonymous User
Not applicable

please can you help me reset my parental pin as well..

It is not accepting what i set.

Thanks.
Mac

Anonymous User
Not applicable

Hi ctm13,

 

Let's grab your personal account details and help resolve this for you.

 

Please check your inbox as I have sent you a private message regarding this.

 

Thanks a lot.

 

Char

NOW TV Team

Anonymous User
Not applicable

hi i have forgotten my parental  pin number pamela gibbs

Anonymous User
Not applicable

i kneed a new parental  pin number  pamela gibbs

Anonymous User
Not applicable

Hi Pam568,

 

Thanks for getting in touch with your post.

 

I have previously responded to another post which indicates that we have now resolved this for you.

 

I hope that this helps.

 

Regards,

 

Michael

NOW TV Team

Anonymous User
Not applicable

i had the same happen to me how do i contact anyone to resolve the problem 

Anonymous User
Not applicable

Hi yvonnebliss72,

 

Thanks for getting in contact with us.


 To get in contact with us regarding account related issues you will need to visit the Contact Us page and fill out the drop downs found there.

 

Regards,

 

Aaron

NOW TV Team

Anonymous User
Not applicable

Hi yvonnebliss72,

 

Thanks for getting in contact with us.

 

Please be aware that I have answered your question here. Please refrain from double posting in the future.

 

Regards,

 

Aaron

NOW TV Team

Anonymous User
Not applicable

hey i have set up every thing but i dont know my parental pin and got the box im 20 years old but i can only watch kid shows on the now tv box because i dont know the pin

Anonymous User
Not applicable

Hi craig-skates,

 

Thanks for your post, sorry to hear you're experiencing difficulties.

 

We can help you reset your PINs for you so you can access the content you wish to watch. We'll need to ask you some security questions first which we can't do over Community. Could you please sign into your NOW TV account and either send us an email or come onto our Live chat via the Contact Us page?

 

Once we verify your account we can reset this for you.

 

Apologies again for the inconvenience caused and hope to hear from you soon.

 

Kind Regards,

 

Sal

NOW TV Team

Anonymous User
Not applicable

Hi, I've forgotten this - what now pls?
Anonymous User
Not applicable


@Anonymous User wrote:
Hi, I've forgotten this - what now pls?

Live text chat required  to reset it, As was Posted above nothing as changed... still requires live text chat to reset it

[video]

 

Anonymous User
Not applicable

 please could you get back to me a.s.a.p on this number 01--------- as i carn.t enter my pin and payment pin and i'm having problems accsesing my e-mail account on ps3 so i carn.t start my free trial

Anonymous User
Not applicable

Ive forgot my parental pin when I signed up can you help me please