cancel
Showing results for 
Search instead for 
Did you mean: 
Addy-ShelleyWG
Advocate

cancel parts of contract

I want to stop paying £6.99 for sports and £2.99 for kids tv

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Reply
7 Replies
artesea Legend 5
Legend 5

Re: cancel parts of contract

@Addy-ShelleyWG just visit My Passes and click on cancel for the ones you no longer require.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Did you find this post useful, why not give some Thanks?

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

Addy-ShelleyWG
Advocate

Re: cancel parts of contract

Thank you so who can as they have no contact phone number?

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Reply
artesea Legend 5
Legend 5

Re: cancel parts of contract

@Addy-ShelleyWG you do it via My Account, passes can be stopped and started at anytime without the need to speak to anyone.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Did you find this post useful, why not give some Thanks?

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

Andy Legend 5
Legend 5

Re: cancel parts of contract

@Addy-ShelleyWG

 

If you are being charged £6.99 for sports passes they are one-off purchases so you don't get a cancel option for those. However if you haven't used the sports pass you can get a refund within 14 days by going onto live chat and requesting one.

 

To get to live chat, go to the following help page and click the Start Live Chat button.



http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

 

If you are finding lots of day pass charges appearing it could be someone in the household is buying them on a NOW TV box for example without you knowing. In that case I'd recommend turning on your payment PIN which will stop any purchases being made unless the PIN is entered first. You can do that from your My Account > Payment PIN page

 

http://account.nowtv.com/payment-pin

 

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

Highlighted
annenorth
Mentor

Re: cancel parts of contract

i cancel entertainment pass and the kids pass well over a week ago but you still took money out off my account...its not the first time you,ve done this...i cancel the these passes  in august last year..but you still continued to take money out of my account..this is so very annoying...all i want is the movie channel thats it.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

SeeMoreDigital Legend 5
Legend 5

Re: cancel parts of contract


@annenorth wrote:

i cancel entertainment pass and the kids pass well over a week ago but you still took money out off my account...its not the first time you,ve done this...i cancel the these passes  in august last year..but you still continued to take money out of my account..this is so very annoying...all i want is the movie channel thats it.


Hi @annenorth,

 

After cancelling the 'Entertainment' and 'Kids' services via your 'My Account' you will have been sent a confirmation email. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in Touch button on that page and select either Live Chat or Email

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Reply
Umaguma
Newbie

Re: cancel parts of contract

Would be great if the CHAT FUNCTION actually worked ..... frustrated

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.