Stick can no longer see any wifi

[Anonymous User]

My NowTV stick was working fine yesterday. I unplugged it this morning. I have tried to use it this afternoon and it cannot detect any wifi (there are several available). I can see thatching checked for software updates at 07:30 this morning so don’t know if this is an issue. Any thoughts?

[schnapps · Accepted solution]

Hi @Anonymous User 

Try unplugging the power to both the Stick and Router for a minute.

If that doesn't detect your wifi network, then if you have another television in the home closer to the Router then temporary try that.

You could also try a different wifi channel on the Router and if your Router is dual band then try both.

Last resort try a full factory reset on the Stick by holding in the reset button on the Stick for around 15 seconds whilst both the Stick and television is powered up.

[Anonymous User]

Thanks - the hard reset worked 👍