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Moorzey
Advocate

Freezing

I have been been watching Gomorrah the past 2 Sunday evenings. I watched between 3 and 4 episodes each day.

 

The show completely freezes with 10 to 15 minutes remaining. I have tried everything to resolve the issue but nothing works. I tried again the following day but it is still frozen. 

 

All other channels are working, as are other episodes of Gomorrah.

 

Can anyone advise?

 

Thanks 

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3 Replies
RoyB
Legend 5
Legend 5

Re: Freezing

@Moorzey 

 

Which episode(s) is/are freezing?


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Moorzey
Advocate

Re: Freezing

Season 2 ep 10 and now season 3 ep 6.

It freezes with 10 or 15 minutes remaining. I can watch the next episode with no issues which is why I find it hard to understand. 

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gavs82008
Legend 5
Legend 5

Re: Freezing

@Moorzey 

Have you tried a factory reset to the device?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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