11-10-2018 22:10
Hi all
I was wondering if someone could help me.
When I am using the Netflix App there is no sound whenever I play a video but if I hover over a film whlist scrolling through the list there is sound on the preview. I don't appear to have a sound problem with other apps and I have tried re-installing the app.
Thanks
Kelvin
Solved! Go to Solution.
11-10-2018 23:30
Hi @Anonymous User
The Netflix App seems to be working for me tonight on my NowTV smart box.
Maybe try a forced software update on your nowtv box or stick by pressing the Home button on the remote 5 times, then quickly press the FF button 3 times, then quickly press the RW button 2 times to open a secret screen and even if you are on the same version number still update the software.
It's a bit of a long shot, but worth a try if you have already tried removing the Netflix App and re installing it again without no success.
Also maybe have a play around with the audio settings on your nowtv box or stick even though you get sound when previewing the Netflix content whilst navigating inside the App UI.
11-10-2018 23:30
Hi @Anonymous User
The Netflix App seems to be working for me tonight on my NowTV smart box.
Maybe try a forced software update on your nowtv box or stick by pressing the Home button on the remote 5 times, then quickly press the FF button 3 times, then quickly press the RW button 2 times to open a secret screen and even if you are on the same version number still update the software.
It's a bit of a long shot, but worth a try if you have already tried removing the Netflix App and re installing it again without no success.
Also maybe have a play around with the audio settings on your nowtv box or stick even though you get sound when previewing the Netflix content whilst navigating inside the App UI.
11-10-2018 23:37
Thanks very much in the sound setting it was set to 5.1 surround sound. I have changed it to auto and it appears to work.
Thanks for your help.
11-10-2018 23:43
Hi @Anonymous User
Glad you got it sorted 👍.
On my nowtv 4K smart box the Audio settings are Auto and HDMI is set at Dolby D, DTS.