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Anonymous User
Not applicable

smart box loses internet connection

My NOW box will stop playing a film after about 20 minutes and returns to the main menu saying "internet connection lost" then 10 seconds later says connection found, when I use Netflix I have no bother with internet droping out, any idea's?


Legend 5
Legend 5

@Anonymous User 

Is this the NOW smart box with an aerial connection at the back? 

What I would suggest is to turn your router off for a few minutes. 
Putting box back to factory settings can often squash bugs on the system.

FYI that I do not work for NOW, just a NOW customer trying to help