Showing results for 
Search instead for 
Did you mean: 

No internet connection

I dont have any Internet connection 

Legend 5
Legend 5


Firstly you tagged this in the wrong section of the forum completely. The reason for that statement as blunt as it is, because the NOW box is NOTHING to do with router or broadband itself.

Secondly, broadband staff won't be coming onto help. See this link.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

This link also shows any planned outages as well wide spread faults.

You need to call the broadband team. See link for number.

Also when you report it and only when you report it you’ll no doubt be in line for compensation.

FYI that I do not work for NOW, just a NOW customer trying to help