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Cammie
Advocate

Box not working

How can I order a new box mines completely broke my son spilt drink in it and I’ve tried to dry it out and damaged one the metal bars inside the broadband connection. I’m still paying for internet that I don’t have please can I get a new box sent out or advice 

2 REPLIES 2
RoyB
Legend

@Cammie 

‘Box’, given where you have posted this, means a Now streaming device, not a Now router.

But Now no longer supply hardware, so to replace such a box, you would buy a Roku Express, HD or 4K, or a Roku Streaming Stick, or an Amazon Firestick.
£20-£60, depending on how powerful and capable you want.

But I think you might mean your router? In which case, call Now Broadband and ask for a replacement, see if this is chargeable or not.

Call 150 from a Now landline, or take your pick of:-
0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473, 0333 759 4816

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jayach
Elite 3

If Now do want to charge for a replacement router, it might be a cheaper option to get one from eBay, or possibly get a Sky SR203 from there, which will give much improved Wi-Fi.