Iphone

[KW1]

My 5g is faster than my WiFi when trying to connect to the web.

any ideas?

[RoyB · Accepted solution]

@KW1 

If you are trying to use a Now box (a Roku-built streaming device) as a router, that might explain it 😛

Otherwise, what broadband package do you have, what speed have you been guaranteed, and how fast is your 5G?

The answers to these questions will determine what your fellow-customers advise as your next step.

[KW1]

@RoyB 

i do believe that is the router I have.

my broadband package is ‘Superfibre 54.7-60.8 MBPs download speed

7.2-8.0 upload speed 

5g on my phone is better and faster than my £25 a month subscription with Now TV 🙁

[gavs82008]

@KW1 

You won’t have a NOW box as a router, that device is for the TV streaming apps. Nothing to do with the router. 

You will have a NOW hub.
https://help.nowtv.com/article/choose-your-hub

[chilli2]

5G on a phone can appear to be significantly "faster" on speed tests than a VDSL FTTC connection, however there are a few things that can make a fixed line connection better overall than a standard 5G data plan on a phone.

Another thing that can slow things down is the fact that it is an iPhone and could well have something called apple private relay enabled