@KW1
If you are trying to use a Now box (a Roku-built streaming device) as a router, that might explain it 😛
Otherwise, what broadband package do you have, what speed have you been guaranteed, and how fast is your 5G?
The answers to these questions will determine what your fellow-customers advise as your next step.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
