problem with microsoft silverlight using Apple iMac

[Anonymous User]

Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below: 

Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.

After installation, refresh this page or restart your web browser.

INSTALL / UPDATE SILVERLIGHT™

[Anonymous User]

Mee too same issue, very annoying!

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thank you for both posting, sorry to hear you're both having issues with this. Can you if you haven't already try the steps in this help article.

Can you try and download Firefox and see if it works with that browser for me.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Good evening Ranj, 

Thank's in getting back to me. Yeah, I've tried your suggested steps in the help article several times. But unfortunately it didn't work. However, using the Firefox browser I was able to access and view NOW TV which is great news. Also, I've just tried to use the Safari browser and the same problem occurs!!! 

Cheers suzybabe

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch, glad to hear you were able to watch via Firefox. In regards to the Safari issue. We will get the team to look into this and they'll be in touch as soon as they can. Thank you for your co-operation.

Cheers

Ranj

NOW TV Team

[Michelle22222]

Hi, I have had this problem for a couple of days, I've spent all afternoon trying to resolve the issue on my Mac, even downloading Firefox.

If I can't use now tv on my mac, there is no point in me having now tv and I will cancel my subscription.

Please resolve the issue asap.

Michelle22222.

[Simon-J]

Hi @Michelle22222,

Thanks for posting.

Can you tell us what happens when you try to watch on Firefox?

There is currently an issue while trying to watch in Safari which we are looking into. I've added your details to this investigation and we'll provide an update via email once this is resolved. 

Thanks

Simon

NOW TV Team

[Anonymous User]

Hi 

I am also having problems watching. It allows me to get to the play button then simly sits on the load screen with the rotating circle. Im using a mac book air.

Paul

[Karl-F]

Hi @Anonymous User and @Anonymous User

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to hear about the issues you have encountered when trying to play NOW TV on your safari browser. 

Can you please let us know if you are able to play out NOW TV on Firefox? 

Please also open Silverlight, click on the Playback tab and unsure the second box is unticked. 

Please let us know how you get on. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Good Evening

I am also having the same issue and have been for MONTHS now, i have done everything all troubleshooting things have suggested to do, i am not downloading FireFox as i do not see why i she have to.

I pay each month for  a service that i am unable to use unless on my ipad where there through the app it works fine, but that is besides the point.

I see this has been an issue for sometime and would like to know just when it is going to be ressolved as its becoming a little bit of a joke really.

[Anonymous User]

Hi @Anonymous User

Can you confirm that you have tried the steps that @Anonymous User has tried above ?

Thanks

Andy

[Anonymous User]

I am having exactly the same problem. I keep getting the message that I need to install/update silverlight in order to watch nowtv on my mac. I've followed the instructions and reinstalled countless times but get the same message. Please help.

[Anonymous User]

I am having the same problem with Silverlight in both Safari and Firefox and as with others I have tried evertyhing you have suggetsed and more but no joy.

Any additional help would possibly stop me cancelling my subscription.

[Anonymous User]

@Anonymous User do you use Avast anti virus?

[Anonymous User]

Yes I do, is that a problem?

Many thanks

Keith Woolf

[Anonymous User]

@Anonymous User Avast is falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV. See my handy guide here (it's for Windows, but I believe it's very similar on a Mac).

[Anonymous User]

Why are you advertising that we can watch on any device when actually we can't.  I am also unable to watch on my Mac using Safari.  Please help.

[Anonymous User]

@Anonymous User there are tons of people watching NOW TV on a Mac which is why they advertise that it's available. At the moment there are two possible issues for your problem.

The first is the latest version of Safari has started blocking Silverlight by default, you'll need to ensure that NOW TV is allowed to run it. Check your Safari Plug ins and take a look at:

(Open Safari) Preferences> Security> Plugin Settings> Enable Silverlight. 

Also make sure that www.nowtv.com is on the list of allowed websites. After that select Done and restart Safari. 

The second issue is that Avast antivirus falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV

1. Open the Avast user interface and go to Settings » General
2. Find the tab EXCLUSIONS and add *.nowtv.com/* in the Urls tab

[Anonymous User]

We were also having this exact problem which started a couple of days ago. Uninstalled and reinstalled Silverlight which worked the first time but had the same issue again tonight. Pleased to say that after changing the settings in Avast as detailed above *touch wood* NowTV seems to be working again in both Safari and Firefox.

[Anonymous User]

I AM NOT HAPPY WHATS SO EVER.

FIRST I BUY A PASS, AND THEN SILVERLIGHT IS AN ISSUE. 

I DO EVERYTHING, UNINSTALL, REINSTALL, RESTART MY LAPTOP, EVERYTHING. 

I END UP MISSING 3/4 OF THE MATCH I WANTED TO WATCH ON THE SKY SPORTS PASS. 

I THEN TRY AND CONTACT YOU THROUGH THE WEBSITE, ON ALL ARTICLES, IT SAYS THERES AN ERROR.

I TRY TO FIND AN EMAIL, BUT NONE AVAILABLE. RIDICULOUS.

PLEASE EMAIL ME ASAP.

[email removed]

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear you've had issues with your Mac when viewing sports. I will look into this and send you an e-mail shortly.

Cheers

Ranj

NOW TV Team