Reply
Highlighted
Occasional Poster
Posts: 4
Registered: ‎17-06-2015

Now TV app - no sound through Bluetooth speaker

OK, so I downloaded the new Now TV player app last week after being prompted about the withdrawal of Silverlight support, and once I got past the issue of having to register my Mac as a new device, I got the player working. However, the app won't consistently route the sound to other speakers. I've got a Mac Mini 2014 hooked up to an AOC monitor, and when I want to watch something on a streaming service, I normally turn on my Bose Sounlink Mini II Bluetooth speaker to get better sound. 

 

However, when I switch on the speaker while the Now TV Player app is running, it does not reroute the sound through the Bluetooth speaker and carries on playing through the internal speaker. If I start the app while the speaker is on, it does play through the speaker but only for a while, and then reverts back to output through the internal speaker. It doesn't matter what system setting I use, it won't consistently use any speaker other than the internal one. It won't even route the sound through the HDMI cable to the monitor's speakers, despite everything else in the system behaving in the manner I chose. 

 

Is this a known bug? What kind of API calls is the software making that are routing around the built-in audio system, and why? This isn't really acceptable behaviour, and I can't go back to Silverlight because, apart from it being deprecated, I'd lose out on the number of switches I'd get.

 

As an aside, I'm also annoyed that the app installs into the user applications folder and not the system one. My 10-year-old son also uses the computer but on his own account so that he doens't mess up my personal space, but the DRM scheme won't recognize it as the same system or even the same app. And I can't set my Mac up as two of my devices as I've already got three others named. 

 

I'm not impressed.

NOW TV Team
Posts: 223
Registered: ‎30-11-2016

Re: Now TV app - no sound through Bluetooth speaker


klsw wrote:

OK, so I downloaded the new Now TV player app last week after being prompted about the withdrawal of Silverlight support, and once I got past the issue of having to register my Mac as a new device, I got the player working. However, the app won't consistently route the sound to other speakers. I've got a Mac Mini 2014 hooked up to an AOC monitor, and when I want to watch something on a streaming service, I normally turn on my Bose Sounlink Mini II Bluetooth speaker to get better sound. 

 

However, when I switch on the speaker while the Now TV Player app is running, it does not reroute the sound through the Bluetooth speaker and carries on playing through the internal speaker. If I start the app while the speaker is on, it does play through the speaker but only for a while, and then reverts back to output through the internal speaker. It doesn't matter what system setting I use, it won't consistently use any speaker other than the internal one. It won't even route the sound through the HDMI cable to the monitor's speakers, despite everything else in the system behaving in the manner I chose. 

 

Is this a known bug? What kind of API calls is the software making that are routing around the built-in audio system, and why? This isn't really acceptable behaviour, and I can't go back to Silverlight because, apart from it being deprecated, I'd lose out on the number of switches I'd get.

 

As an aside, I'm also annoyed that the app installs into the user applications folder and not the system one. My 10-year-old son also uses the computer but on his own account so that he doens't mess up my personal space, but the DRM scheme won't recognize it as the same system or even the same app. And I can't set my Mac up as two of my devices as I've already got three others named. 

 

I'm not impressed.


Hi @klsw

 

This wouldn't be an issue that we are aware of, Could be a Mac issue as I know bluetooth speakers work through a windows PC

 

You could try contacting our livechat team for further technical support with this here

http://help.nowtv.com/contact-us/watching-now-tv-on-a-mac

 

Thanks

Aaron

Occasional Poster
Posts: 4
Registered: ‎17-06-2015

Re: Now TV app - no sound through Bluetooth speaker

I'm sorry, but that's a really lame reply. It's obviously a mac problem, that's why I've put it in the mac part of the forum. Who cares whether something works on Windows? I thought that raising the issue here would get the problem passed on to whoever it is you've signed up to develop the mac app, not just get some offhand rebuttal.

 

Is it really beyond the wit or budget of Sky to get a mac app developed that wraps up a DRM video player and browser interface? You've got apps developed for other platforms that do the same thing, including iOS, which isn't that different architecturally from macOS. I mean, they're the same OS on an underlying basis and you use the same development tools. 

 

Like I said, I'm really not impressed. I know I don't pay a lot for Now TV but that's not really any excuse.

NOW TV Watch Team
Posts: 53
Registered: ‎14-04-2013

Re: Now TV app - no sound through Bluetooth speaker

Hi @klsw. To confirm, this is not a currently known issue but we will be investigating this. Audio rerouting as you've described is not something we currently support during playback, but the fact it doesn't consistently playout on the bluetooth speaker is something we should certainly try to address.

Occasional Poster
Posts: 4
Registered: ‎17-06-2015

Re: Now TV app - no sound through Bluetooth speaker

Nicholas

 

Thanks for your reply but I'm not asking for an audio rerouting function, I'm merely asking that the Now TV app respects the system settings like every other app on my computer. 

 

It turns out the inconsistent playback was due to a cutout in the Bluetooth signal, which happens sometimes. Every other audio app I use (browsers, iTunes, Spotify) will just route the sound back through the system default output, whatever it is, and it's only the Now TV app that doesn't. Why is it so hard for you to develop an app that respects system settings when everybody else does it?

 

NOW TV Watch Team
Posts: 53
Registered: ‎14-04-2013

Re: Now TV app - no sound through Bluetooth speaker

Hi @klsw. Appreciate the response, and thanks for clarifying the connectivity issues.

 

I'm sure you're not the only one to switch audio devices during playback, so I will be investigating this further. Again, thanks for bringing this to our attention. Hopefully we can get this addressed for you soon!

NOW TV Watch Team
Posts: 53
Registered: ‎14-04-2013

Re: Now TV app - no sound through Bluetooth speaker

Hey @klsw. Are you able to do me a quick favour? Curious to know if the audio switches when you switch between different content.

For example, play one thing using internal and then switch to Bluetooth, then try to play something else. Does it switch?

If you can give that a go for me, I'll drop you a private message.
Occasional Poster
Posts: 4
Registered: ‎17-06-2015

Re: Now TV app - no sound through Bluetooth speaker

Nicholas

 

Like I said before, all the other programs on my mac respect the audio settings. I'm running macOS Sierra, and the volume widget in the menu bar now lets you quickly switch between audio outputs. When using a browser, iTunes, or Spotify, the audio always goes through the output I select. Moreover, if I plug in a set of headphones, the audio automatically switches to the headphones, and switches back again when I pull them out. 

 

Not the Now TV app, though. That just carries on playing through whatever output it selected first and never redirects. The only time the audio output changes is when I power the Bluetooth speaker down. Then the Now TV app reverts to the internal speaker, but it doesn't switch back when I turn it back on, which is what everthing else does. 

First Poster
Posts: 1
Registered: ‎11-03-2017

Re: Now TV app - no sound through Bluetooth speaker

we had the same issue but stopping playback, getting the Bluetooth speaker connected then resuming playback seems to have fixed ...
First Poster
Posts: 1
Registered: ‎27-02-2017

Re: Now TV app - no sound through Bluetooth speaker

I'm having the same issue. Just to answer the above query, changing content from the web browser without closing the app does respect the system sound output settings. For example, I have it set to internal speakers, start playing some content, sound comes out the internal speakers. I change the settings to play to my airpods. The rest of the system (for example the Spotify app) starts playing on the airpods. But not the now TV app. That still plays on the internal speaker. If I click on a different channel/programme/movie, the now TV app starts playing from the airpods. Note, this also happens in reverse. If I start on airpods and change to internal speakers, now TV stays on airpods