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Anonymous User
Not applicable

Now TV app - no sound through Bluetooth speaker

OK, so I downloaded the new Now TV player app last week after being prompted about the withdrawal of Silverlight support, and once I got past the issue of having to register my Mac as a new device, I got the player working. However, the app won't consistently route the sound to other speakers. I've got a Mac Mini 2014 hooked up to an AOC monitor, and when I want to watch something on a streaming service, I normally turn on my Bose Sounlink Mini II Bluetooth speaker to get better sound. 

 

However, when I switch on the speaker while the Now TV Player app is running, it does not reroute the sound through the Bluetooth speaker and carries on playing through the internal speaker. If I start the app while the speaker is on, it does play through the speaker but only for a while, and then reverts back to output through the internal speaker. It doesn't matter what system setting I use, it won't consistently use any speaker other than the internal one. It won't even route the sound through the HDMI cable to the monitor's speakers, despite everything else in the system behaving in the manner I chose. 

 

Is this a known bug? What kind of API calls is the software making that are routing around the built-in audio system, and why? This isn't really acceptable behaviour, and I can't go back to Silverlight because, apart from it being deprecated, I'd lose out on the number of switches I'd get.

 

As an aside, I'm also annoyed that the app installs into the user applications folder and not the system one. My 10-year-old son also uses the computer but on his own account so that he doens't mess up my personal space, but the DRM scheme won't recognize it as the same system or even the same app. And I can't set my Mac up as two of my devices as I've already got three others named. 

 

I'm not impressed.

63 REPLIES 63
Anonymous User
Not applicable

The secret is that you need to have connected your wireless bluetooth earphones (or speakers) before you open the NowTV app. If you do that the sound is sent through them.

If you already have the NowTV app open when you pair your earphones; no worky.

Took me a while to figure that out... rubbish I know, but at least it works.

Anonymous User
Not applicable

I have the same issue. Works fine with other apps, just NOW TV is the issue

Anonymous User
Not applicable

Several years have passed and still no fix for this bug - same as all the other bugs here.

 

Clearly Sky aren't interested in paying developers to support their product.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Drop an email to customer support to see what can be done (if anything).

This forum is morphed into a customer only forum, so it’s highly unlikely that Now TV staff will monitor or post replies.

 

Email address found in the picture below.

ED89130C-B4AA-4E06-AEB1-C55AD8746E8E.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help