NOW TV player crashing on Windows 10

[Anonymous User]

I have tried the player both through the Now TV website and the Windows store. The one from the website opens, shows a black screen for 5-6 seconds then a blue screen for 2 seconds then closes itself down. I have reinstalled the player on the website  multiple times (including clearing cookies on browser and resetting router) but still doesn't work. The Windows store player will not install at all.

[schnapps]

Hi @Anonymous User 

I don't use my PC for watching NowTV (more old school and prefer streaming boxes) so i won't be much help apart from suggesting that you try a different internet browser with the NowTV Player on the NowTV website and make sure all background programmes on your PC are closed.

Surprised that neither the NowTV website Player or the dedicated NowTV App from the Microsoft Store works on your Window 10 PC.

Hopefully a PC user that runs either the NowTV Player or NowTV App on their computer will offer you some further help.

Otherwise maybe get in touch with live chat for assistance from the link page below.

https://help.nowtv.com/contact-us/managing-my-devices

[RoyB · Accepted solution]

@Anonymous User 

The browser combination is a bit rocky, but the Store app is pretty solid.

Try uninstalling it (a how-to is here) and then installing it again; this sometimes improves things.

[Anonymous User]

I had tried your method for this solution, however, I have no luck. It is still doing the same thing. I downloaded the NOW TV Player from http://www.nowtv.com/.

[RoyB]

Hi @Anonymous User 

That might be the same software as in my advice, but I’m not sure if it is, and I can’t look at it on my laptop until tomorrow; on this iPad it just goes to a generic NowTV page, but it may well behave differently on my laptop.

In the meantime, you might like to try what I suggested; in the bottom left of your Windows desktop display, type Microsoft Store into the little window there, and open the item you are led to.

There, type Now TV (with a space, though the software may come up as you start typing anyway) and install the NowTV app thus revealed.

Please let me know how you get on - and if this still doesn’t work, whether it does seem to be the same thing you got from your NowTV link or different - and I can dig deeper tomorrow.

[Anonymous User]

I have downloaded the app via the Microsoft Store, fortunately, it is now working. Thank you so much for your help.

[RoyB]

@Anonymous User 

Glad you got it working!

Happy to help.

[Anonymous User]

Hi, Is there a fix in place for this, I have been using the now tv player for a few weeks working fine, Within the last 2 days its not been working whats so ever. I have uninstalled the app twice. 

Any recommendations?

[Anonymous User]

Navigate to C:\Users\username\AppData\LocalLow

Delete the Cisco folder

Open NowTV Player and it should work.

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

Tested on Windows 10 x64

[RoyB]

@Anonymous User 

Good call!

For non-techie users attempting this, though, first go to the View tab on File Explorer (which is what you will be looking at the files in) and tick Hidden Items under Show/hide, or the AppData folder will not be visible as you drill down to it.

Otherwise, the only way you can see the contents of these folders is by typing the entire access path  C:\Users\username\AppData in at the top in one go; AppData doesn’t appear unless you show you know it by specifically typing the folder name. But the folders underneath are not themselves hidden.

[Anonymous User]

Thanks a lot. 

I am not IT literate so that was really helpful.

[Anonymous User]

@Anonymous User This worked for me! Thank you so much. It’s been driving me nuts and the Now TV ‘Help’ have been useless.

[Anonymous User]

Thank you Darren!  That's been doing my head in for days.  

[Anonymous User]

Deleted the cisco folder works now 

Thanks great fix

[Anonymous User]

Another Thank you! 

Had this issue for the past couple of days - uninstalled, reinstalled etc. - but couldn't get Now Player to work until i found your message. 

All working now. Thanks! 

[Anonymous User]

And yet another thank you. NOW TV had worked perfectly on my laptop during a previous subscription but couldn't get it working this time until I deleted the Cisco folder as suggested. 

Working fine now thanks.

[BenS]

Still not working. Select a program to watch through browser and the app opens and then crashes, app behaves the same way if I try to open without using the browser.

[WatsonDue]

Have the same issue since today.

The app is crashing in any way I open it, and reinstalling it's not working either.

[WatsonDue]

Ok, I should have found the issue.

It seems related to BitDefender I installed a few days ago: the Advanced Threat Defense makes the NowTV app to crash at startup.

Creating an exception in this module for NowTV.exe solved the issue.

EDIT: btw, same thing already reported here ->

https://community.nowtv.com/t5/PC-Mac/Win10-NOW-TV-Player-crashing/td-p/570812

[Anonymous User]

Spoiler

I had a similar issue on my win 10 computer with browser +  NOWTV player. 

I tried uninstalling / reinstalling the NOWTV player several times without success.

What ending up working was to search for the NOWTV folder in the C drive and delete it .  It felt like the player was installed twice and the 2 installations were making it crash. Once one was deleted the player worked again.

I believe the "2nd" installation was due to an update of the player that malfunctioned

[Anonymous User]

I'm having this too, tried deleting the Cisco and Now TV folders, made no difference....

https://imgur.com/KFjAAEu