Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.
can you help,
They already know about it, believe me 😤
My iPad also is stuck on 10.3.3 as it won't update due to hardware antiquity.
i have automatic upgrade turned on for my apps, and Now TV updated itself last evening ( Sunday 25 Nov 2019) .
since then I can only display " my tv" and if I click any menus it crashes immediately .
this is obviously a software error at Now TVs end , and needs sorting asap .
Because iPads are so reliable, there are many many users out there still stuck on iOS 10.3.3 .
as soon as you can Now TV ........
What iOS version is this up to date one you have? The latest is 13.2.3; do you have that, or is your iPad in fact just maxed out on an earlier OS release?
Hi @Anonymous User
It depends on how you define ‘latest version’, which is why I asked.
Yours is the latest version your iPad will support - 10.4.3
But it is not the latest version that Apple have released - 13.2.3
And it seems that by updating the iPad version of the App to support iPadOS 13, NowTV have broken it for those on earlier releases.
Those who can go to 13 should get immediate relief; but those stuck on earlier releases will have to wait for NowTV to fix this.
Same issue with my I pad 4 so apple wont update the software but app only shows sports nothing opens and if I select entertainment app crashes
non of my watchlist open tried deleting the app and reinstalling still no good
so please sort this or I'm off to bt